Please note that train companies do not accept responsibility for lost or mislaid tickets. The National Rail Conditions of Carriage states that lost or mislaid tickets will not be replaced nor will refunds be made in respect of them.

You will need to book new tickets if unable to find the old ones.

E-tickets

If you misplace the printed copy of your ticket, contact our bookings support team on 0345 603 4852 opt 4.