If you are delayed while travelling on a Grand Central train, you may be entitled to compensation if your delay is more than 60 minutes.

Some causes of delay, such as severe weather or acts of vandalism on the rail network, are not eligible for compensation. Please see our Passenger Charter for more details.

The levels of compensation described above sets out our general policy regarding compensation but do not in any way limit or exclude your legal rights as a consumer under the Consumer Rights Act 2015 or otherwise.