Refund

Advance tickets are non-refundable, unless the service they were valid for is disrupted or is amended and, as a result, you choose not to travel, you can receive a full refund from your point of purchase.

You will need to provide your booking reference number (beginning B-GRANDCNTRL or MOTO) and a photograph of your tickets cut or torn in half to demonstrate they are invalid.

If you purchased your tickets from Grand Central, please purchase the new journey you want to take either through the Grand Central Website or App before contacting our Customer Relations team. The ticket type and operator must remain the same to eligible for an amendment. 

Anytime, Off-Peak or Super Off-Peak tickets

If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets without an admin fee via My Account(not available for e-tickets); by contacting our Refunds team via email at refunds@grandcentralrail.com, attaching your booking reference number (begining B-GRANDCNTRL or MOTO) and a scanned copy of your tickets.

If you bought your tickets from the Grand Central website, please login to your account to process a refund - please note an admin fee will be charged that will be detailed in the process. Or alternatively send your original tickets to:

Grand Central Ticket Refunds
PO BOX 6625

Arbroath
DD11 3RQ

Tickets must be returned within 28 days of their expiry date. You may be required to pay an administration fee.

Compensation

To process your request, we need information about your tickets. The easiest way to do this is via our online compensation form. 

Alternatively, you can download our Compensation claim form and post to us at the address below:

Post:

Customer Relations Manager

Grand Central Rail 
Ground Floor
Wakefield Kirkgate Station
Monk Street
Wakefield 
WF1 4EL