If you decide not to use your ticket to make all or part of your intended journey due to the cancellation then you may be eligible for a refund. To obtain a refund all tickets must be returned to the point of purchase/sale.
If you bought your tickets from the Grand Central website, please login to your account to process a refund - please note an admin fee will be charged that will be detailed in the process. Or alternatively send your original tickets to:
Grand Central Ticket Refunds
PO BOX 23972
Tickets must be returned within 28 days of their expiry date. You may be required to pay an administration fee.
To process your request, we need information about your tickets. The easiest way to do this is via our online compensation form.
Alternatively, you can download our Compensation claim form and post to us at the address below:
Customer Relations Manager
Grand Central Rail
PO Box 5871