Compensation

You are entitled to claim compensation in line with our Passenger Charter and National Rail Conditions of Travel if you are delayed by 60 minutes or more on any of our services. The total amount of compensation will depend on the total length of your delay and also the type and cost of the ticket for your journey.

For compensation to be considered, your claim must be received by our Customer Relations team within 28 days of you completing the relevant journey. To process your request, we need information about your tickets and fellow passengers if you are claiming for more than one ticket. 

How will I be paid ?

Compensation for delayed journeys is offered in the form of a free single journey, PayPal or BACs payment. 

The levels of compensation described above sets out our general policy regarding compensation but do not in any way limit or exclude your legal rights as a consumer under the Consumer Rights Act 2015 or otherwise we offer compensation via:

To process your request, we need information about your tickets. The easiest way to do this is via our online compensation form. 

Alternatively, you can download our compensation form and post to us at the below address:

Post:

Customer Relations Manager

Grand Central Rail 
Ground Floor
Wakefield Kirkgate Station
Monk Street
Wakefield 
WF1 4EL