My Journey

Disruptions

• What should I do if my train is cancelled
• Can you tell me why my train was cancelled or delayed?

Assistance for Disabled Passengers

• Assistance for Disabled Passengers

Seat Reservations

• How can I find unreserved seats on Grand Central trains?
• Will I get a seat?
• I did not receive a seat reservation. What should I do?
• How do I reserve a bicycle space?
• Why are my reserved seats not grouped together?
• How do I reserve a space for my bicycle?

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First Class

• How do I upgrade to First Class?
• What are the benefits of First Class travel?

On board

• Power Sockets
• Why have you overbooked my train?
• What food and drink is available from the buffet?
• How do I know where I am sitting on the train?
• Where can I store my luggage on board?

Transfers and Connections

• How do I contact one of the other train companies?
• Can I take a break in my journey?
• What happens if I am delayed on my connecting journey?
• Do I have enough time to transfer between trains?