This is our internal Customer Satisfaction Survey and is based on your valuable feedback.
Overall Customer Satisfaction (Arriva Rail Periods)
| Period 2024 | Responses | Score % |
| 1 | 229 | 51.53 |
|
2 |
273 | 59.71 |
| 3 | 276 | 52.90 |
|
4 |
349 | 61.03 |
| 5 | 421 | 59.38 |
| 6 | 221 | 63.35 |
| 7 | 318 | 48.74 |
| 8 | 274 | 61.31 |
| 9 | 229 | 56.77 |
| 10 | 201 | 51.00 |
| 11 | 202 | 52.00 |