This is our internal Customer Satisfaction Survey and is based on your valuable feedback.
Overall Customer Satisfaction (Arriva Rail Periods)
| Period 2024 | Responses | Score % |
| 1 | 229 | 52 |
|
2 |
273 | 60 |
| 3 | 276 | 52 |
|
4 |
349 | 61 |
| 5 | 421 | 57 |
| 6 | 221 | 66 |
| 7 | 318 | 49 |
| 8 | 274 | 62 |
| 9 | 229 | 56 |
| 10 | 201 | 57 |
| 11 | 162 | 46 |
| 12 | 153 | 44 |
| 13 | 79 | 49 |