Before Travelling
Information about our travel classes and availability of onboard services is available from our Customer Services team as well as via our website Train Timetables & Disruptions | Grand Central Rail.
Provision of information during the journey
All of our trains have clear signage throughout, giving information about the location and availability of onboard toilets and priority seating. Customers can also ask any member of our onboard team for this information.
Information regarding the next station will be announced onboard by our Senior Conductor and automated announcing system.
In the case of delays the Senior Conductor will announce information at appropriate intervals.
The Senior Conductor will also make announcements about main connecting services.
In addition, our onboard platform – Journey Central – can be accessed via the QR code on all seatbacks and provides real time journey information, calling points, station information and inter-connections
Information about incidents which cause significant disruption is available from our Customer Services team and on our Disruptions | Grand Central Rail
Safety information can be found onboard, and the Senior Conductor will also make announcements shortly before departure. Further announcements are made shortly after departure.
How requests for information are handled at the station
As we do not operate any stations, requests for information are handled by the station operator who provides staff or Help Points to assist with any queries.
How information about train schedules, tariffs and platforms is provided
Our train timetables are available via Train Timetables | London, Yorkshire & North East | Grand Central or through our app which can be downloaded from your local app store.
Information about train platforms can be found on our app in the ‘live trains’ section, on the National Rail website and on customer information screens at stations.
Ticket buying facilities
Customers can buy tickets for travel in advance or on the day of travel using our app or our website (Train Tickets | Buy Advance & Cheap Train Tickets | Grand Central) or from our Senior Conductor on the train
Availability of staff at the station for information provision and ticket sales
Although we do not operate any stations there are staff at most stations at which we call. Details of the staffing provision for each station can be found here UK Train stations & destinations | Grand Central Rail
Where there are no staff, Help Points are provided to allow customers to gain further information about services.
There are ticket selling facilities, be it a staffed booking office or ticket vending machine at each station at which we call. Details of these can be found here UK Train stations & destinations | Grand Central Rail.