Ticket type: Anytime
For Anytime Return tickets, if the date of outbound travel is made within 5 days of date stated on ticket and return travel within 1 calendar month then this is within the terms and conditions of the ticket. You do not need to tell us of the change.
For Anytime Single tickets, you can travel on the date shown on the ticket, or on the following day. You do not need to tell us of the change.
The ticket is flexible so you can travel at any time of day. You do not need to tell us of the change.
You can change the departing/arrival station by cancelling the ticket(s) online and buying new ones.
Ticket type: Off-peak / Super Off-peak
Change date - can be changed
Change time - you can travel on any off peak train on valid dates without having to tell us of change. If you need to travel at peak times, then you will need to cancel your off-peak tickets online and purchase new ones for the new time.
Change route - you can change the departing/arrival station only by cancelling the ticket(s) online and buying new ones.
If you have purchased an Off-peak or Anytime e-ticket from grandcentralrail.com and not activated it, you can amend your ticket automatically by logging into My Account and selecting the ticket you wish to amend.
Please make sure that your address is included in your e-mail when applying for a refund or a ticket amendment.
If you bought your tickets from the Grand Central website, please login to your account to process the change of journey - please note an admin fee will be charged that will be detailed in the process. Or alternatively send your original tickets to:
Grand Central Refunds
PO Box 6625
Tickets must be returned within 28 days of their expiry date. You may be required to pay an administration fee.
We would recommend you send the tickets recorded delivery, this is because we do not accept liability for lost or damaged tickets.