Ticket type: Anytime
Anytime Tickets | National Rail
Your ticket is refundable (with no admin fee) if the service you planned to travel on is delayed or cancelled, and you choose not to travel. If you choose to travel on a different day, not covered by your original ticket, there is no admin fee to get a refund and rebook your ticket. If you choose to cancel your journey entirely, for a reason other than delay or cancellation, you can get a refund, but you will be charged an admin fee of no more than £5.
To cancel your ticket and get a refund, you should return the ticket to the retailer you bought it from. Tickets purchased from self-service vending machines at unstaffed stations should provide information on how to refund a ticket.
If you purchased your ticket through the Grand Central website, please call 0345 603 4852. If your tickets have been collected, please return them to the below address with a covering letter outlining your request.
Grand Central Refunds
PO Box 6615
Arbroath
DD11 9AQ
Please note that a £5 admin fee per ticket will be charged.
Ticket type: Off-peak / Super Off-peak
Off-Peak and Super Off-Peak Tickets | National Rail
Off-Peak and Super Off-Peak tickets do not require you to travel on a specific train, only at certain times. So, if your outward travel date remains the same you might not need to pay an additional fare.
Off-Peak Day tickets and the outward part of Off-Peak tickets are only valid on the date shown on the ticket. If you need to travel on a different date, you will need to cancel your ticket and buy a new one.
Your ticket is refundable (with no admin fee) if the service you planned to travel on is delayed or cancelled, and you choose not to travel. If you choose to travel on another day not covered by your original ticket, there is no admin fee to get a refund and rebook your ticket. If you choose to cancel your journey entirely, for a reason other than delay or cancellation, you can get a refund, but you will be charged an admin fee of no more than £5.
To cancel your ticket and get a refund, you must return the ticket to the place you bought it.
If you purchased your ticket through the Grand Central website, please call 0345 603 4852. If your tickets have been collected, please return them to the below address with a covering letter outlining your request.
Grand Central Refunds
PO Box 6615
Arbroath
DD11 9AQ
Please note that a £5 admin fee per ticket will be charged.