Advance tickets are non-refundable but can be amended for another date / time from your point of sale. Please note that the origin / destination stations can’t be amended.
If you purchased your ticket through the Grand Central website, your ticket can be amended through your account with no administration fee or you can contact the Booking Support team on the number provided to you in your booking confirmation email. If your tickets have been collected, please return them to the below address with a covering letter outlining your request.
Grand Central Refunds
PO Box 6615
If you do not wish to amend the tickets through your account, or if you bought the tickets as a ‘Guest’, please note that a £10 admin fee per ticket will be charged.