Advance tickets are non-refundable but can be amended for another date / time from your point of sale. Please note that the origin / destination stations can’t be amended.
If you purchased your ticket through the Grand Central website, please call 0345 603 4852 to amend your journey. If your tickets have been collected, please return them to the below address with a covering letter outlining your request.
Grand Central Refunds
PO Box 6615
Please note that a £10 admin fee per ticket will be charged for ticket amendments.