Unfortunately, we are not always able to reserve seats.
This could be because:
• The train services you are traveling on do not offer seat reservations. e.g. if it is a short journey.
• The train on which you wish to travel is full at the time of booking.
• The train company may not have released seat reservations yet. This is done up to 12 weeks ahead of travel.
Even without a seat reservation, your tickets are still valid and you can sit in any vacant unreserved seat for the appropriate class of travel for your journey.
Please note that, unless a seat is booked on a train, we cannot guarantee that you will be seated for the duration of your journey.
To check whether there any reservable seats available, please contact our Customer support team on 0345 603 4852 opt 4 Monday - Friday 09:00 - 17:00.