Ticketing Information

Buying Tickets

• Why are cheaper tickets now available for my journey?
• Where can I book tickets to on your website?
• Why can I see two tickets with the same name but different prices?
• Is Tube travel included in the cost of the ticket?
• How do I register and book online if I live outside the UK?
• What ticket delivery options are available?

See all 12 articles

Ticket Collection & Delivery

• Can I have my tickets delivered to a different address?
• Collecting tickets from a Self Service ticket machine
• Where can I find my ticket collection reference?
• Do I get a receipt for the tickets I purchased?
• Can I change the delivery method on my booking?
• What should I do if I have not received my booking confirmation?

See all 7 articles

Discount Codes

• Student Discount Codes
• How do I book a journey using a discount code on your website?
• Can I use a railcard with my discount code?
• I am no longer receiving discount codes

Travelling with my Ticket

• I have lost my ticket what should I do?
• What trains can I use my ticket on?
• What trains is my ticket valid on?
• What times are Off-Peak and Super Off-Peak tickets valid?

London Underground Information

• Can I purchase a ticket for the London Underground online?
• Why are the train times on my Underground ticket incorrect?

Railcards & Groupsave

• What is a carnet/multi-buy ticket?
• How do I make a group booking?
• I have not heard back about my group booking
• What are the benefits of having a National Railcard?
• How do I know if a railcard discount has been included in the fare?
• More information about GroupSave discounts